Choose the Right Automotive Workshop with These Tips
With the ever-increasing number of automotive workshops emerging in almost every city, town, or suburb all over the world, choosing the one that can be termed as ‘perfect’ by all means has become more difficult than ever. The reason behind this is that many workshops don’t meet the required criteria that vehicle owners usually look for.
Compared to earlier times where every car repair centre was established on the basis of in-depth research and comprehensive knowledge, in today’s time, most car repair centres are established just for seeking profits.
Therefore, while selecting a car repair shop, you need to show due diligence. If we are not wrong, you might have understood why we have dedicated a whole blog post to highlight the importance of choosing the best car repair shop. You might have had one or more unpleasant encounters with automotive workshops.
Customers leaving a car repair and servicing centre with sadness or grin on their face is quite common. A lot of vehicle owners trust an automotive shop that doesn’t deserve their trust. Despite paying exorbitant prices, their vehicles are not returned in the condition that they expect.
Moreover, some vehicles are returned in a worse condition than what they were in before being dropped off at the automotive workshop. Not just costly car repair shops but car owners also have to stay beware of every cheap car repair shop that does not offer quality service. Some automotive centres charge less prices but don’t deliver work of desirable standards.
In such a situation, it’s easy to comprehend why customers often commit mistakes while picking a car repair and servicing centre. They fail to notice the subtle signs or make the necessary checks, and thereby, end up facing unfavourable consequences. You should consider several relevant factors when it comes to choosing a car repair shop.
Factors to Consider for Selecting a Car Repair Shop
Whether you are looking for a specific type of repair shop, for example, a classic car repair shop or Nissan car repair shop, or any general automotive workshop, you should make your decision wisely. Remember that it’s not just about the fault that has arisen in the vehicle but also the overall condition of the vehicle. Poor work, incorrect repairs, and unwanted replacements can affect the performance of your vehicle in the long term.
So, you must visit only a reliable car repair shop whenever you need any kind of work to be done on your vehicle. Worry not, as it’s not too difficult to find a reliable automotive centre. You just need to keep in mind all the points that we have mentioned below.
- Offline Reputation
- Online Reputation
- Scope of Services
- Tools and Equipment
- Quality of Replacement Parts
- Experience and Specialisation
- Insurance Coverage
- General vs. Specialist vs. Dealership
- Location and Cost
- Behaviour and Transparency
“Car repair shop near me”, “automotive workshop near me”, and “car repair shop close to me” are some of the terms that vehicle owners use to search online for an auto workshop whenever the need occurs. It’s only practical to look for a workshop that’s located near your home or workplace.
But it’s not completely wise. Hundreds of good car repair shops might be situated far from your residence or workplace. You should include all the possible options in your search. The best way to do so is to take recommendations from everyone you know.
From your family members and friends to colleagues and neighbours, a lot of people can help you by suggesting an automotive centre. Most of them must have paid a visit to one or more centres for getting their vehicle repaired. They can even warn you of the repair shops from which you should stay away.
Once you have shortlisted some car repair centres based on your own preferences and recommendations obtained from others, you can learn about them in detail. First and foremost, you should try to find out more about their reputation.
While it’s sensible to not let anyone’s opinion affect you when it comes to your life, in business, it’s quite the opposite. What people say about a business firm speaks volumes about its trustworthiness. Listening to the opinions of the general public regarding the automotive workshops that you have shortlisted is necessary. This public includes people living or working nearby the workshop as well as its customers.
Local advertising banners and radio ads are not enough to prove the credibility of any business. You can find out about their quality of work and customer service only by speaking to people who have dealt with the business in the recent or distant past.
Along with offline reputation, online reputation also matters a lot in today’s Internet era. You should check whether the automotive workshops shortlisted by you have an online presence or not. Almost every business, nowadays, especially in a competitive industry, such as automobiles, has a website and social media profiles.
A well-structured website and regularly updated social profile indicate that the team handling the car repair centre takes its business seriously. Read the customer testimonials on a repair shop’s website and social media accounts.
Dedicated websites for car repair shop reviews can also be a useful resource. You can also go through reviews on Google. But don’t fall into the trap of those businesses that post fake reviews boasting about themselves. While checking the reviews, try to read between the lines. It would not be difficult for you to weed out the fake reviews from the genuine ones. Also, check how the owners of car repair shops have responded to the genuine negative reviews.
Automotive repair shops based outside the state of Victoria should mandatorily apply for a license before starting to operate. In this case, you might notice a license framed and hung on one of the walls of the repair centre. A valid license shows that the repair shop is indeed a registered business.
Owners of a car repair shop also need to have certificates for proving their eligibility to undertake various classes of repairs. You can have a look at these certificates by visiting the automotive centres.
Moreover, you can also check whether the repair centre you are considering is a member of or affiliated with a recognised association or any other body in the industry. Being a part of a recognised body implies that the centre belongs to a responsible owner. By validating documents and other information, you can ensure that your vehicle gets in the right hands.
More often than not, vehicle owners get their vehicle examined when it develops more than one fault. They avoid visiting an automotive workshop until it’s too late. In such circumstances, it makes sense to visit a car repair and servicing centre that offers a wide bouquet of services. Carrying your vehicle from one shop to another for getting it fixed can lead to wastage of time and money. More the technicians working on your vehicle, the greater the risk.
It becomes even more important to choose an auto repair centre that provides comprehensive service for repairing the vehicle in situations like accidents. Repair shops that take care of vehicles damaged in accidents should have a team that is capable of managing both functional and cosmetic repairs and replacements.
Here, “car repair shops open near me”, and “nearby car mechanic shop” are not the correct parameters for selecting the repair centre. An auto repair shop located near you might not be able to meet all your needs.
In order to conduct repairs, replacements, and maintenance of a car or a 4WD vehicle, irrespective of its make, model, age, and condition, various types of tools are required. Here, we are referring to both manual and automated tools.
The auto-electrical system of a vehicle needs a computerised diagnostic scan. The repair centre that you choose should have the equipment for that purpose. Tools and equipment needed may vary from one vehicle to another depending on many factors.
On top of it, having the necessary tools is not enough. These tools should be the latest ones available in the market. Automotive repair shops that have the latest tools and equipment can offer precise and quick solutions for numerous problems that might affect a vehicle.
When a vehicle becomes extremely defective due to prolonged use, rough use, road accident, or any other reason, it might need the replacement of some parts. The technician who will examine your vehicle will inform you about the parts and components that need to be replaced.
In some cases, only OEM parts are required for making the replacements. OEM parts, i.e., Original Equipment Manufacturer parts are produced by the manufacturer of the vehicle. At times, these parts are also manufactured by other companies that sign a contract with the manufacturer of the vehicle. So, OEM parts and components can be considered similar to original parts.
On the other hand, aftermarket parts and components are produced by companies that intend to make their products suitable for multiple makes and models of cars. In order to use such a part or component for your vehicle, it might have to be modified. You should always find out whether the repair centre uses OEM parts or aftermarket parts.
It’s quite possible that the amazing reputation held by an auto repair shop is due to the technicians who no longer work there. Therefore, finding out about the experience and specialisation of technicians who presently work at the shop is of utmost importance.
Auto mechanics, auto-electricians, and auto body repairers who have accumulated valuable experience can achieve perfect results while working on your vehicle. Entrusting the task of fixing your costly car to inexperienced technicians can do more harm than good. You will end up with a vehicle that has more problems than before.
Similarly, allowing a tyre specialist to inspect and replace the brake system in your vehicle can lead to unexpected issues. You should ensure that the auto repair shop you choose has technicians who have specialisation or expertise in performing the work you need to be done on your vehicle.
The fact that a large number of people search for “car repair shops open on Sunday”, “car mechanic shop near me open Sunday”, “car repair shop open on Saturday”, and other similar terms on the Internet proves that people face the need for auto repair services even at expected times. Accidents and sudden breakdowns are two major reasons why such need could arise.
Now, just like car owners, car repair shop owners might also face unexpected situations. For example, theft, vandalism, natural disasters, fire accidents, equipment breakdown and so on. In such circumstances, the owner and staff of the repair shop may find it difficult to continue operations.
Therefore, many automotive repair and maintenance centres buy a suitable insurance policy. Depending on the type of policy, the shop owner might get full or partial compensation for the loss that occurs at their premises. Getting your vehicle repaired at an insured centre can give you peace of mind.
Most of the time, vehicle owners become confused as to whether they should get their vehicle repaired at a general automotive centre or a centre that claims to specialise in the brand of the vehicle owned by them. The confusion gets increased when the dealerships are added to the list.
Thus, choosing the right type of automotive workshop becomes hassling and time-consuming. People resort to writing down the pros and cons of different options available to them. But still, most of them make the wrong decision. It also happens in the case of car owners who choose the dealership from where they have purchased their car.
The key here is to treat all the options equally. You might find it difficult to believe but the car mechanic shop in your locality might be providing better quality work and customer service as compared to the dealership. So, you need to make a fair comparison. If your vehicle needs some specific work to be done, a specialist repairer located near you might be able to help you, thereby saving you the trip to the dealership.
Now we know that at the beginning of this blog post, we mentioned how you should not just go and drop your vehicle at the nearest repair centre. You should search for reliable automotive centres by using various sources.
But at the same time, you cannot afford to choose a car repair and servicing shop that is located at the other corner of the city, especially if you live in a large city. You need to narrow down your options to those centres that are located at a distance that you don’t mind travelling. Along with location, you should also consider the cost while making a decision.
While dealing with automotive shops, enquire about the cost. Share your requirements and try to get a cost estimate in writing. Although communication through phone is different from on-premise inspection, you will at least get a rough idea. Then based on the location and cost estimate, you can take the next step.
Before handing over the responsibility of fixing your car to any car repair centre, you must visit it to acquire yourself with the relevant knowledge about it. You should have a look at the facility to get clarity about the tools, technology, parts, staff, and more related to it.
A good car repair shop is one that has all the necessary tools and equipment. It should have safe premises so that you don’t feel worried while leaving your vehicle there. You should take to one or more technicians to gain an idea about their level of knowledge and professionalism.
While communicating with them, you will also come to know about their friendliness and level of transparency. You should enquire about various parameters listed above, for example, parts and components used for replacement, no-obligation quote, the scope of services, and so on. Don’t be rude or authoritative while talking to the owner or staff.
The aforementioned list is not an exhaustive one as you can take into account some more factors as well, such as warranty, guarantee, and turnaround time. You can also pay heed to your specific needs while looking for a car repair centre. For example, you might want to choose a centre that operates 24/7, i.e., 24 hr car repair shop or you might want to tow a car to a repair shop.
You must have heard of the phrase “Don’t dig a well when the house is on fire”. When it comes to selecting an automotive workshop, you should never wait till you need one. It’s a wise step to search in advance and note down a car repair and servicing shop that suits your requirements and budget. It’s worth mentioning here that if your acquaintances fail to refer to you, a trusted automotive shop, you can always turn to online communities like FB groups and special forums.
We hope that you would have liked reading this blog post! If you believe that we have missed any important point, please feel share with us in the comments section below.